Account Coordinator - Personal Lines
WHO WE ARERelation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE’RE LOOKING FORThe Account Coordinator, Small Business Unit is responsible for ensuring the accuracy, timeliness, and execution of all policy documents, renewals, and day-to-day servicing requests for small personal lines accounts, acting as the primary contact for any administrative tasks related to a client's policies. The Account Coordinator must remain knowledgeable of advances in the insurance business as well as keeping abreast of the types of insurance products available.A GLIMPSE INTO YOUR DAYServes as a point of contact for the client. Monitors client questions, provides recommendations in partnership with the Account Management Team on appropriate coverage changes and/or contractual requirements. Identifies, researches and provides resolutions for standard client issues. Provides support to the Account Management team in the remarketing of renewals to ensure a high level of account retention. Creates proposals as directed by the Account Manager. May review policies received from carriers to ensure accuracy to specifications/binders; expedite with insurance carriers needed corrections to policies received, process or prepare (order, follow-up and/or check) endorsements and applications. Facilitates the prompt response from carriers in an effort to work toward a settlement of all claims. Reviews policy audits and verifies their accuracy. Confirms necessary corrections between the client and the carrier are executed at the direction of the Account Management team. Proactively communicates with client any significant audit differences. Reviews cancellations and determines the reason for cancellation requests with an attempt to save client accounts, as appropriate, while maintaining the company’s financial equity at the direction of the Account Management team. Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients. Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.Performs other projects, duties, and tasks, as assigned.WHAT SUCCESS LOOKS LIKE IN THIS ROLEA Property and Casualty License from state of domicile is required and must be maintained. Associate in insurance (AINS) and/or Certified Insurance Service Representative (CISR) Designation preferred. High School Diploma or equivalen...