Account Director (6m FTC)

Account Director London, hybrid This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!  JOB PURPOSE As Account Director, you will own senior client relationships within your workstreams and be accountable for the successful delivery of a wide variety of substantial, integrated campaigns, involving multiple stakeholders You will be required to manage teams to deliver creative briefs across B2C and B2B creative campaigns, from start to finish. As well as planning and managing the overall team workload in partnership with account managers and creative teams, you will build trusted partnerships with clients. This position will be working on one of our biggest ecommerce clients and will have a focus on UK & German markets and so German language skills will be a big bonus!  Strong interpersonal skills are crucial as you will be working closely with multiple, client-side stakeholders, senior leadership teams and cross-functional internal teams including designers, copywriters, account managers to deliver campaigns; which are profitable without compromising the creative integrity.  KEY RESPONSIBILITIES Delivery  Oversee the successful delivery of B2B and B2C CRM creative campaigns across your account Manage larger client briefs from start to finish, ensuring successful delivery to client deadlines across multiple campaigns.  Resource planning, factoring best fit, commercial impact and client needs  Build and improve project management tools and documentation  Accountability of workstream deadlines and quality assurance SLAs being met   Account Direction  Communicate account-wide priorities and strategic direction to ensure alignment with overarching business objectives. Act as a senior-level strategic consultant, providing expert counsel to clients across all workstreams. Leverage the full DEPT® service proposition to design and deliver innovative solutions for complex client needs. Architect and implement operational processes to enhance account efficiency and streamline day-to-day delivery. In collaboration with Group Account Director, drive Quarterly Business Reviews (QBRs) by demonstrating deep expertise in client strategy, brand positioning, and audience challenges. Communication:  Build excellent working relationships with key clients – regular meetings, planning, briefing, evaluation. Manage expectations within a complex stakeholder framework and drive consensus  Ensure internal teams are bought into the direction for the team.  Manage conversations and resolve issues confidently and diplomatically Translate complex briefs into clear, actionable ones for internal teams  Commerciality  Own the financial ...