Account Executive

Why Join UsBe part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.We offer competitive benefits starting on day one, designed to support your life both in and out of work.42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.Help ACC continue as the leader in government payment processing solutions by joining our Account Executive Team, which is responsible for providing specialized support services for our diverse portfolio of government/municipality clients, external ISV partners, internal Sales Representatives, and other high-profile internal and external customers.As an Account Executive, you will work closely with a team of your peers to ensure we are providing the highest levels of customer service that we have become known for. This role is an essential part of the Operations team, as they support the critical functions related to onboarding and VIP partner and client support.Responsible for new account on-boarding, including but not limited to drafting Service Provider Agreements for new customer acquisition, securing and submitting merchant agreements, performing account entry and setup, creating Bureau Information Sheets and Bureau Welcome Letters, and updating systems of record for newly boarded accountsPerforms phone, webinar, and/or onsite training, as needed, for newly acquired clients and/or sales partners on processing tools and reportingProvides phone and email support for high-profile clients and/or sales partnersAnalyzes and researches/resolves account issues, specifically regarding account reconciliation, equipment/gateway/integration troubleshooting, and refund requestsResponsible for initiating maintenance requests for existing clients and ensuring those changes are completed to specification and in a timely fashion by the merchant acquirerBasic Qualifications:Bachelor's in related field and 2 years of related experience or HS/GED and 6 yearsMust be 18 years of age or olderStrong presentation skills with an ability to present complex information in a clear and concise mannerFunctional knowledge of Microsoft Outlook, Word, and ExcelPreferred Qualifications:Bachelors and 2 years3-4 years of experience in a customer service, bankcard industry experience preferred, but not requiredA passion for, or experience with, the government sectorExudes a “customer first” attitude that is focused on achieving an outstanding customer experience for both clients and sales partnersAbility to develop a strong rapport with internal and external partnersMaintain an above average knowledge of First American and ACC’s workflow, policies, procedures, and systemsExcellent track record of hitting goals,...