Account Manager

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.Envoy Global is searching for an Account Manager (Business Immigration). The Account Manager supports a defined group of clients by carrying out day-to-day responsibilities, coordinating with cross-functional teams, and following the Strategic Account Manager’s direction and account strategy. This role requires strong communication, organizational skills, and attention to detail in a fast-paced environment. Account Managers help clients understand the Envoy platform, provide training, maintain accurate data, and ensure timely and accurate responses to client needs. They help identify client issues, document trends, and elevate important updates to the Strategic Account Manager. Through consistent support, thoughtful communication, and reliable follow-through, the Account Manager contributes to strong client satisfaction and successful program operations. This is a fully remote opportunity open to candidates residing anywhere within the U.S. As our Account Manager you will be required to:  Monitor personal and team inboxes and serve as the primary day-to-day contact for assigned clients Build and maintain positive client relationships that reflect Envoy’s commitment to service Follow the Strategic Account Manager (SAM) direction when communicating priorities, updates, and next steps Support client meetings alongside legal teams and inform the SAM of key updates, concerns, or changes Provide timely, accurate, and complete responses to clients and internal partners Maintain a positive, professional tone and ensure clients feel supported and informed Respond to client questions related to platform functionality, processes, billing, reporting, IT issues, and other needs within expected response timeframes Provide accurate and helpful explanations, documentation, and guidance to ensure clients feel supported Use good judgment to identify when an issue should be escalated to the Strategic Account Manager Communicate escalations in a timely and clear manner to ensure client concerns are addressed appropriately Identify and document client concerns, needs, or trends in Salesforce and other shared tracking tools Communicate key observations to the SAM, legal partners, and Envoy leadership as appropriate Assist in executing projects with internal teams including Operations Support, Onboarding and Offboarding, Sales, Marketing, Product Support, Finance, and Legal Help coordinate deliverables, timelines, and quality checkpoints under the Strategic Account Manager guidance Pull and review client data, including case metrics, expiration tracking, activity levels, surveys, and spend Provide observations, recommendations, and follow-up actions where appropriate Set up automated reports in MyReports and coordinate with...