Account Manager II, Commercial Lines
ABOUT HUB:In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.THE OPPORTUNITY:The Account Manager II manages a book of insurance business, and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues; manages complex risk and exposures and acts with a high degree of independent discretion, autonomy, and decision-making. The Account Manager II also supports Producers and other support staff in obtaining, maintaining, and expanding business.DUTIES & RESPONSIBILITIESOur Account Manager assists the Account Service Team in the Commercial Lines Department with a variety of account-management functions which ensure clients receive the service they need to properly manage their insurance policies. Performs general support functions to keep insurance policies in-force and active.Market all lines of commercial insurance and directly impact revenue goals through the acquisition of new business and the retention of renewals. Maintain state of the art knowledge of market underwriting appetite, line of business trends, insurance company changes, rating technique and coverage development.Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.Oversees (and performs when needed) the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts. Includes acting as Back-up for other support staff members.Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.Coordinates the implementation of the client’s strategic plan. This includes: Performing key “value-added” services including, but not limited to, Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews (in coordination with Claims Management), Market Analysis, Stewardship Reports, Deductible Analysis, etc.; Coordinating the value-added services being provided by our Risk Services and Claims Management Divisions.Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpre...