Account Manager Patient Assistance Services/ Onsite

Job DescriptionPosition Description This position will operate as the lead point of contact for any and all RxO matters specific to the customer.  McKesson RxO and the customer and thus should be knowledgeable on all McKesson RxO service offerings. The position implements and manages all RxO Services including; PAP Recovery, Revenue reimbursement, Spend Analytics, and any new RxO solutions/services etc. Administer RxO programs and services at a specific site or via a remote approach to provide documented value via PAP, Revenue or SA. Works autonomously and is self-managed in a virtual environment. Maintains positive customer working relationships.  Works with professional medical personnel to gain compliance and successfully qualify and enroll patients.  Work with Revenue staff to ensure billing adjustments are done based upon the Identified Value Report. Work with Pharmacy staff to understand the insights gain from the analytics solution. Develop and maintain relationship with the assigned MHS sales team. Maintains accurate records, through multiple databases, which report the success of the program. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, MHS Sales and RxO Management.  Troubleshoots any issues with RxO solutions/services as needed.    Able to multi-task and handle a variety of work activities.  Ability to communicate in a professional manner and build customer relationships. Able to meet revenue goals. Maintains HIPAA compliance and ICARE standards in all interactions. The Position may be responsible for providing strategic direction and support to a complex Independent Network Systems (IDNs), large health systems with common ownership or contractual distribution affiliation with McKesson RxO. Position will be focused on consulting services which drive distribution business emphasizing business operations, planning, designing, implementing initiatives related to McKesson RxO.  Develops effective relationships with client engagement managers and ancillary departments through multiple channels.  Identifies opportunities.  Build approaches to solve complex customer challenges managing, cost, risk and value. **Onsite support at customer locations in Baltimore MD will be required ** ESSENTIAL FUNCTIONS: Customer SupportWorks in a self-directed professional environment and provides best in class services and support for McKesson RxO CustomersAccountable for understanding the McKesson RxO Master Services Agreement commitments and for flawless execution of the agreement and on-boarding of new McKesson RxO opportunities.Provide support on all day-to-day issues for McKesson RxO Services in collaboration with McKesson’s PAS Reps, Revenue Analyst and/or Analytics AnalystParticipate in MHS and RxO sales team presentations to further enhance business growth opportunities, enhance selling skills and gain...