Account Manager (SMB and Mid-Market, SaaS)

Job Title: Account Manager (SMB and Mid-Market, SaaS)

Company Overview:

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on our very first Account Manager to help us scale our revenue growth engine.

This role is an unprecedented opportunity to have a direct impact on the growth of Prompt. You will manage a book of SMB and mid-market accounts (1–16 providers), identifying upsell and cross-sell opportunities, strengthening client relationships, and driving revenue expansion. You’ll work closely with Client Success, Sales, and Product to maximize account health and deliver additional value to our customers.

As the very first Account Manager at Prompt, you’ll also shape the long-term responsibilities of the position and lay the foundation for onboarding future team members as the department scales. We’re doing something special here, and this role will be critical in taking Prompt to the next level.

Why work for Prompt?

- BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

- Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

- Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

- Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digita...