Account Manager (Strategy & Client Growth)
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ABOUT US
Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.
ABOUT THE ROLE
We are seeking an experienced, growth-minded Account Manager to lead client relationships, drive creative strategy, and transform transactional client projects into predictable, long-term monthly retainers.
Please note that only applicants from the EMEA region will be considered.
KEY RESPONSIBILITIES:
- Strategic Relationship Management (45%):
- Owning the day-to-day client relationship.
- Act as the primary strategic advisor for a portfolio of clients through understanding the client’s business goals.
- Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
- Navigate high-level client friction and build deep, executive-level trust.
- Translate paid social performance data (Meta, TikTok, YouTube) into high-impact creative briefs and winning ad concepts.
- Retention, Expansion & Retainer Growth (45%):
- Own Net Revenue Retention (NRR) targets across your client roster.
- Identify retention risks early and build proactive expansion roadmaps for each account.
- Pitch scope upgrades, transitioning clients from one-off pilot packages to rolling monthly retainers.
- Partner with internal Creative Strategists to spot high-performing ad hooks/angles and sell through creative iterations, remix bundles, and whitelisting.
- Production Oversight & Alignment (10%):
- Maintain high-level visibility on project milestones via project manager.
- Ensure client expectations are aligned with internal production realities without getting dragged into daily execu...