Account Operations Outside Support Specialist II (Manheim)
CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileVehicle Operations Support Specialist IIManagement LevelIndividual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionJob Responsibilities:Manage account relationships, maintain effective communications and ensuring customer requirements are met.Review and update condition report; approve and audit vehicle repair report.Walk vehicles to make recommendations for reconditioning to increase vehicle value.Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles.Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.Work with lot operations for organization of account vehicles.Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.Actively participate in support of all safety activities aligned with Safety Excellence. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.Perform other duties as assigned by management.Qualifications: Minimum: High School Diploma/GED. Generally, less than 2 years of experience in a related field. Safe drivers needed; valid driver’s license required. Verbal and written communication skills required. Knowledge of how to operate PC software applications (i.e., MS Office, Excel, and Outlook). Schedule:Monday - Friday8:00am - 5:00pmPreferred: Previous experience in the auto, logistics, or transportation industry. Work Environment:This is an outdoor role, meaning exposure to weather elements is to be expected every day. The candidate chosen for this role will need to dress appropriately for the weather daily.Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.B...