Account Service Manager Sr.

Anticipated End Date:2026-08-07Position Title:Account Service Manager Sr.Job Description:Account Service Manager Sr.Location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office.Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. CarelonRx is a proud member of the Elevance Health family of companies. CarelonRx pairs a strong, clinical-first lens with deep pharmacy expertise to create solutions that improve outcomes, control costs, and enhance each member’s health.The Account Service Manager Sr. is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.How you will make an impact:Provides strategic planning and account management for large accounts.Directs and manages the administration of contractual requirements and obligations.Manages the new and renewal implementation process for accounts.Interfaces with operations to ensure smooth delivery of services.Maintains ongoing account relationships at multiple levels throughout the customer's organization.Makes recommendations for improvements to meet customers' expectations.Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.Coordinates open enrollment meetings, renewal process and training sessions.Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.Provides guidance or expertise to less experienced account service managers.Makes routine account visits.Minimum Requirements:Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.Sales license may be required.Preferred Skills, Capabilities and Experiences:PBM experience strongly preferred.Ability to travel up to 50% nationally.Self funded experience strongly preferred.Travels to worksite and other locations as necessary.For candida...