Account Specialist, Starlink Enterprise Account Management (Aviation)
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.ACCOUNT SPECIALIST, STARLINK ENTERPRISE ACCOUNT MANAGEMENT (AVIATION) Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission. Our Enterprise team manages customer lifecycles from onboarding to growth. We're hiring an entry-level Account Specialist to handle high-volume orders, account setup, and operations for channel partner accounts. RESPONSIBILITIES: Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorizations, and Pricing for compliance Create and configure customer accounts, service lines, hardware assignments, and billing structures Apply pricing, discounts, and terms per the customer’s contracts Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation Track order timelines and flag risks to revenue and activation goals Maintain precise records in internal systems and trackers Spot friction points and suggest scalable process and system improvements Ensure accounts are activated and invoiced on forecasted schedules BASIC QUALIFICATIONS: Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination PREFERRED SKILLS AND EXPERIENCE: Strong attention to detail for process-driven work Skill interpreting contracts, pricing, and billing rules Cross-functional collaboration under tight deadlines Proficiency in Excel, Salesforce, Smartsheet, or similar tools Ability to turn partner feedback into improvements Excellent written/verbal communication skills Multi-tasking with accuracy and ownership ADDITIONAL REQUIREMENTS: Willingness to travel to customer sites, other SpaceX locations, and events as needed Must be available to work extended hours and/or weekends as needed COMPENSATION AND BENEFITS Account Specialist/Level I: $82,000.00 - $100,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, ...