Advisory Specialist I, Risk & Audit

Here’s a summary of the role

Diligent is seeking Advisory Specialists I (Risk & Audit) to join our growing Professional Services team.

We're looking for individuals who are passionate about technology and consistently exceeds client expectations, from meeting deadlines to delivering high-quality outcomes. In this role, you will be responsible for executing and delivering solutions in response to managed services requests from customers. As a subject matter expert in Diligent's solutions, you will collaborate closely with internal teams to ensure successful delivery and an exceptional client experience.

This role is open to candidates based in Singapore, Australia and New Zealand. Please note that we are unable to provide visa sponsorship, so applicants must already have the legal right to work in their country of residence.

Candidates based in one of our office locations within Singapore, Australia or New Zealand are expected to work from the office at least 50% of the time in line with our hybrid working policy. For candidates based elsewhere within these countries, where we do not have an office, remote working arrangements will be considered.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle
• Assist PS management, CS team, and other stakeholders (where relevant and appropriate. Example: Sales, PM, PMM or Marketing) in the different stages of the customer lifecycle
• Leverage Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development
• Build confidence to lead the implementation process end-to-end independently including engagement with the customer
• Work with clients to understand their program goals and how they collect/process data
• Leverage Diligent methodology to configure and implement our product and enable customers to use our products
• Provide guidance on best practices and usage of our products to achieve best results
• Ensure a good customer experience during the implementation journey
• Ensure timely and quality delivery of the services contracted by customers
• Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams

These are the essentials you’ll need to get an interview

• Approximately 12+ months of relevant experience in consulting, professional services, SaaS implementation, customer success, or a related client-facing role
• Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences
• Good understanding of, or willingness to learn, GRC...