Agent Engagement Manager

AGENT ENGAGEMENT MANAGER

ABOUT THE ROLE

We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.

WHY JOIN FURTHERAI?

- High Impact: Own the customer journey from signed contract to successful deployment and beyond.

- Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company.

- Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.

- Early Team: Join a tight-knit, high-performing group shaping the future of insurance work.

What You'll Do

- Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare

- Lead kickoff calls and workshops with customer stakeholders across business and technical teams

- Develop project plans, manage timelines, and keep implementations on track against customer milestones

- Partner with engineering to scope integrations and troubleshoot technical issues

- Drive adoption by building training programs, identifying champions, and helping customers change how they work

- Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways

- Surface expansion opportunities and hand off to sales for upsell/cross-sell

- Translate customer feedback into product insights and advocate for customer needs with the product team

- Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires

Core Requirements

- Wil...