AI Customer Strategy Lead

ABOUT BROCCOLI AI

At Broccoli, we're building AI teammates for the people who build and maintain our world.

We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.

Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.

Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.

Today:

- Hundreds of contractors rely on Broccoli every day.

- We've grown to $15M+ ARR in under two years.

- We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.

- We're backed by Khosla Ventures and Y Combinator.

We're still just getting started.

THE ROLE

We’re hiring an AI Customer Strategy Lead to get customers live on our platform and make it deliver real value in their business.

This is the work that turns a signed contract into a customer who runs their front office on our platform. You’ll own the rollout end to end: understand how each business operates, configure and launch the platform to fit it, drive adoption across the front office and technicians, and prove the impact in the customer’s own numbers. You won’t do it alone — you’ll partner closely with our forward-deployed engineers, who handle the deep technical build while you own the customer, the configuration, and the outcome. You’ll do this across a portfolio of customers at once, and you’ll help shape the playbook and delivery model that let us do it well at scale.

The best person for this has done implementation or deployment before at a company where ...