AI Engagement Manager
ABOUT RESOLVE AI
- Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.
- Our founders (Spiros Xanthos https://www.linkedin.com/in/spiros/ and Mayank Agarwal https://www.linkedin.com/in/mayank-ag/) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.
- We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).
As an AI Engagement Manager, you’ll own the success of Resolve AI's largest customers, leading fast-moving, high-impact deployments that transform how engineering teams work.
You’ll run point on execution, from daily project scrums to technical onboarding, testing, rollout, and ongoing adoption. You’ll build strong relationships across engineering, product, and the C-suites, turning insights into action and value into measurable ROI.
You'll drive adoption, align stakeholders, and shape the outcomes that matter most to our customers and to Resolve AI’s growth. This role is high velocity, high visibility and high impact.
WHAT YOU’LL DO
- Track and own customer health across key dimensions: executive sentiment, user sentiment, adoption metrics, investigation quality.
- Oversee the successful execution of a portfolio of enterprise-scale projects, ensuring they meet business objectives and drive measurable impact.
- Operate at maximum velocity- embrace a high-speed, dynamic environment where priorities can shift, requiring quick thinking and adaptability.
- Run daily project scrums, engage in planning, requirements gatherin...