AI Implementation Lead

ABOUT BROCCOLI AI

Broccoli AI is building the AI operating system for home service businesses.

We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and we replace fragmented tools and manual workflows with AI agents that actually do the work.

Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.

We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today:

- Hundreds of contractors use Broccoli to run their front office

- We've grown from $0 to millions in ARR in under a year

- We're trusted by both single-location operators and the largest PE-backed roll-ups

- Raised $25M+ from Khosla Ventures and YC

THE ROLE

Signing a customer is the easy part—getting them genuinely up and running is where the value is won, and that's this role. When a contractor comes onto Broccoli for AI, you're the person who makes it real: you get them set up, get their team using it well, and get them to results quickly—then do it again for the next customer, and the next. We've proven Broccoli works and built an early playbook; now we're onboarding more customers. You'll own a portfolio of AI deployments end to end, run several in parallel, and sharpen the playbook every time you learn something new. You'll use AI internally in your workflows to move faster than a traditional implementation team could, and you'll be the front line the rest of the company learns from—with room to grow into leading the implementation team as we scale.

WHAT YOU'LL DO

- Own deployment and onboarding end-to-end for a portfolio of customers—get them live, get them to value, and keep several moving in parallel.

- Set Broccoli up to fit how each business actually works, so it slots into their day with minimal friction.

- Partner with owners, office staff, and field teams as t...