AI Operations Engineer

Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.Job Title: AI Operations EngineerLocation: UK – RemoteRole SummaryWe are seeking an AI Operations Engineer to provide support for our AI tools, including Microsoft 365 Copilot solutions and internally developed AI applications.This is an entry-level role focused on supporting colleagues, managing support requests, and helping to keep day-to-day AI services running smoothly. The role includes assisting with simple fixes and minor changes, while escalating more complex issues to specialist teams.This is an excellent opportunity for someone starting their career in technology who is interested in AI and digital tools.Key ResponsibilitiesProvide first-line support for users of Microsoft Copilot and internal AI toolsRespond to user queries and resolve simple issues in a timely mannerLog, track, and update support tickets accuratelyPerform basic service checks to ensure tools are running as expectedAssist with simple fixes and minor updates under guidanceEscalate complex issues to senior team members or relevant teamsMaintain clear documentation of common issues and resolutionsRequired Skills & Experience0–1 years’ experience in a support, administrative, or customer-facing roleBasic familiarity with Microsoft 365 (e.g. Teams, Outlook, SharePoint)Strong communication skills and a willingness to help othersGood organisational skills and attention to detailEagerness to learn new tools and technologies, particularly in AIDesirable SkillsExposure to Microsoft Copilot, Power Platform, or similar toolsAwareness of AI or automation conceptsExperience supporting internal systems or business applicationsMicrosoft fundamentals certifications (e.g. PL-900, AZ-900)About the RoleYou will be part of a growing AI team supporting a range of tools used across the business. The role offers hands-on experience with both Microsoft AI technologies and custom-built solutions, providing a strong foundation for a career in technology and AI support.What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to...