AI Ops Technical Leader

As AI Ops Technical Leader, you drive the intelligent transformation of operations support. This player-coach role combines hands-on technical delivery, team leadership, and AI architecture governance to achieve operational excellence. You apply deep technical expertise and strategic leadership to design, build, and evolve AI and data solutions that improve incident management, major incident response, problem management, change enablement, service desk support, observability, and overall operational resilience.
 
What You'll Be Doing:
 
Hands-on Data & AI Solutions for Operations Support
·       Lead and contribute to high-impact data and AI initiatives that improve operations support outcomes, including real-time incident enrichment, automated root‑cause analysis, predictive alerting, ticket clustering and auto-triage, change risk scoring, knowledge mining, and intelligent runbooks.
·       Design and deliver scalable AI-enabled features embedded into operations support platforms such as ServiceNow, Jira Service Management, monitoring/observability tools, and ITSM systems.
·       Ensure all solutions meet strict operational SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment.
·       Stay up to date with emerging AIOps tools, research, and trends, and apply them to enhance operations support.
 
AIOps Tools & Platform Leadership
·       Lead the architecture, development, and continuous improvement of internal AIOps platforms and reusable components supporting operations teams.
·       Integrate AIOps tools with ITSM systems, observability platforms (Prometheus, Grafana, ELK, Dynatrace, Splunk), ticketing systems, and automation frameworks.
·       Apply best practices in MLOps/AI Ops tailored to production environments: model monitoring, drift detection, automated rollback, performance checks, and cost optimization at scale.
 
AI Technical Leadership for Operations Support Initiatives
·       Serve as the principal AI ...