AISR NOC Technician

Overview: Job Title: AISR NOC Technician Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.)   Description: C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell. (This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Create and update tickets. Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. Incident Correlation and Fault Analysis: Proactively analyze alarms. Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information. Identifying the fault condition and its impacts. Isolating root causes. Coordinating correction of fault situations regardless of the fault in the infrastructure. Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. Incident Analysis (Fault Isolation): Support the fault isolation process. Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs. Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment. Support all customers to include providing global situational awareness support. Fault Correction: Correct/replace faulty network elements, coordinating with other service providers as necessary. Verify that service has been restored upon resolution of all customer-initiated tickets.  Network/Service Restoration: Restore networks and service to full operation. Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts. Conduct reroute and normalization of services and circuits due to outages. Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB). Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. Provide timel...