Apprenticeship – Technical Support
Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleYour roleAs an Intern at Kyndryl, your journey will start with immersive learning programs focused on building a core set of business and technical skills which you will use working on exciting projects with our clients. While gaining exposure to day-to-day operations, the skills that you’ll learn will be required for the development of cutting-edge products and services for our clients. We will support you in kickstarting your career by offering mentorship, shadowing, and skill specialization opportunities during the experience.What you will doEmployees hired for a pre-professional/professional assignment while enrolled at a university/educational institution, or just after completion of qualification, and work for Kyndryl as part of the apprentice program We are hiring a Level 1 Technical Support Specialist to provide first-line technical support to BusinessThe role focuses on quick problem determination, troubleshooting, and delivering excellent customer service within defined SLAs.Deliver Level 1 support for hardware, software, and services as per contract.Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking(VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack).Handle password resets, entitlement checks, and incident logging in ticketing tools.Escalate issues to appropriate teams while acting as the client’s advocate.Manage service outages and update status messages.Maintain software license and hardware inventory records.Meet SLAs, SLOs, and KPIs with high customer satisfaction.Excellent verbal & written English communicationStrong customer service and troubleshooting skillsKnowledge of Windows, macOS, O365, VMware, Networking, Internet Security, andCollaboration toolsFamiliarity with IT ticketing systemsMultilingual ability is a plusWho You AreRequired skills and experienceBCA and BSc.(Computer Science and Circuit branches), B Com with a minimum of 1 computer course , strong understanding of IT fundamentals(Diploma CS/ IT + Degree)Being YouThe “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feed...