Artificial Intelligence Fluency Manager
Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.The AI Fluency Manager leads Ferguson's AI adoption and capability-building efforts by overseeing the strategy, development, and execution of enterprise AI learning programs, including the AI Ambassador Program. This role is responsible for building the training, engagement, and community frameworks that help associates confidently use AI to drive business impact across the organization. As a key member of Ferguson's AI transformation team, the AI Fluency Manager will help establish and scale AI enablement. Initially, this role will directly lead both AI fluency and ambassador program activities, transitioning to people leadership as dedicated team members are added. This position is expected to manage at least two direct reports in the near term, including the AI Ambassador Program Owner and AI Fluency Program Manager, while continuing to shape the long-term vision for AI learning, adoption, and engagement across Ferguson.Location: This is a Hybrid role based out of our HQ location in Newport News, VA, in accordance with our Flex schedule; 3 days office / 2 days remote.Duties and Responsibilities: Own the strategy and roadmap for Ferguson's AI fluency programs, spanning awareness, literacy, capability, and mastery levels across associate segmentsRecruit, develop, and support the AI Ambassador Program and Network across functions and geographies, including near-term ownership of Ambassador Program Owner responsibilitiesDesign and maintain the AI Fluency Training strategy in partnership with Ferguson Academy, leaning on Microsoft (Copilot) and Google (Gemini) for tool-specific content while keeping Ferguson-specific fluency in-houseOwn internal storytelling for AI adoption — build and manage the AI Success & Wins repository and amplify wins in language that resonates with Ferguson's culturePartner with leaders and AI Ambassadors to surface use cases and drive grassroots adoption at the point of workPerform AI Fluency Program Manager functions in the near term — cohort scheduling, licensing coordination for ...