Assistant Coach (North America, Remote) - Rolling Applications

Lenus is looking for a Part Time Assistant Coach to join our North America team - Rolling Applications! Join the health revolution! At Lenus we are fundamentally energized by our shared vision: making the world a healthier and happier place. Could you see yourself working for a great purpose in a dynamic, global culture? Then we might be a great match.   Who are we looking for?We are looking for a passionate health and fitness enthusiast who will be responsible for the hands-on delivery of our Assistant Coaching service across North America. You will work directly with our Coaches to manage a subset of their clients, ensuring a high-quality, branded coaching experience that drives client satisfaction and retention. As a member of a newly established team, you will execute day-to-day coaching operations while maintaining the specific standards and philosophies of the coaches you support. Location & Availability RequirementsTo be considered for this role, candidates must currently reside in Georgia, Indiana, North Carolina, Tennessee, Texas, or Utah. Additionally, due to the nature of our global coaching operations, this position requires a flexible schedule possibly including weekends, evenings, and holidays.  Key Responsibilities Assistant Coaching Delivery Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand.  Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols. Manage client inboxes daily to provide motivation and answer questions within established service levels. Maintain a credible and authentic coaching presence in all client interactions. Operational Excellence & Service Levels Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies. Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols. Adhere to our SLAs for response times and proactive reach-outs to clients. Commercial & Technical Support Manage the commercial lifecycle of clients, including handling renewals and cancellations. Identify upsell opportunities and successfully handle them end-to-end. Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary.   Qualifications At Lenus, we value diverse backgrounds and experiences. While formal coaching certifications are a plus they aren’t the only way to show talent. You’re likely a great fit if you have: Must be available to work weekends, nights and holidays.  Must be a current resident of Georgia, Indiana, North Carolina, Tennessee, Texas, or Utah. A deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable, motiva...