Assistant Director of Testing Services

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.The Assistant Director of Testing Services oversees all aspects of community testing operations, including testing programs, proctoring services, and certification examinations. Responsibilities include coordinating and scheduling examinations, overseeing the administration of testing services, and managing testing software and systems to ensure efficient operations. This position also supports the administration of NWACC placement assessments and classroom testing services in collaboration with other staff members. Additionally, the Assistant Director conducts research, prepares specialized reports, reviews and verifies documentation for accuracy and compliance, and performs a variety of administrative and office management functions.Essential Duties:Obtain and maintain relevant certifications for the administration of assessments associated with community proctoring services, including CLEP, DSST, Pearson Vue, Kryterion, and PROVAssist the director with the training of all employees and the development, organization, and maintenance of training materials to ensure consistency and alignment with established procedures and standardsMaintain the MarketPlace website by ensuring the accuracy of testing fee information and oversee the processing of all Testing Services transactions, including purchases and refunds, in accordance with established institutional proceduresDeliver prompt and high-quality customer service by responding to inquiries about Testing Services through phone, email, and in-person interactionsMonitor examinees throughout the testing process and enforce established testing security protocols while administering a variety of paper-based and computer-delivered examinations for community members, prospective students, and currently enrolled studentsAssist the director with the administration and maintenance of the placement testing platform and the training of external sub-site proctors to ensure effective operations and compliance with established testing procedures and security standardsMaintain and manage databases, spreadsheets, records, testing schedules, and software systems associated with community-based examinations to ensure accuracy, organization, and efficient testing operationsAssist the director with managing office supply inventory and preparing, processing, and tracking purchase requests to support the efficient operation of Testing ServicesMust have the abili...