Assistant Store Manager - Bass Pro Shops

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! The first shop-in-shop location will debut at Bass Pro Shops’ Grandaddy store in Springfield, Mo.We're looking for a Full-Time Assistant Store Manager to join our team who will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers and help lead a profitable, customer-centric store. As a Tecovas ASM, you are a key part of the engine that keeps the store running — supporting the Store Manager in developing a high-performing team, owning an Area of Responsibility, and delivering an exceptional in-store experience day in and day out.  You will support product flow, uphold visual standards, and apply your leadership and merchant skills to create a store environment that is unmistakably Tecovas.    Responsibilities will include:   CUSTOMER EXPERIENCE   - Cultivates genuine customer connections and acts as a brand ambassador - Maintains active floor presence, managing multiple customer interactions simultaneously - Delivers high-quality product services (branding, debossing, boot stretching, brim shaping, boot shines) - Leads professional and gracious resolutions for customer returns, exchanges, or warranty inquiries. - Leverages OMNI Channel tools and processes to better serve the customer LEADERSHIP & TEAM MANAGEMENT   - Sets the tone and energy for the day, building team morale and a people-first culture - Supports the Store Manager in recruiting, hiring, and retaining top talent - Owns an assigned Area of Responsibility (AOR) and drives accountability within it - Fosters strong communication and teamwork across operational, visual, and customer priorities - Provides real-time feedback, coaching, and training; escalates issues as needed TRAINING & DEVELOPMENT   - Delivers in-person onboarding training alongside e-learning for all new hires - Ensures timely completion of training paths and compliance with established policies - Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services - Attend regular training meetings to ensure understanding of necessary information   VISUAL MERCHANDISING   - Executes visual directives on time and submits store photos with HQ feedback - Partners with store leadership to uphold VM standards and complete replenishment - Supports store presentation through sell-through and markdown cycles - Oversees floor and window standards — lighting, cleanliness, displays, and props BUSINESS OPERATIONS   - Executes store opening and closing procedures - Monitors daily communications across email, Slack, and Zipline - Sets up daily tools (hitching posts, zone charts) and coordinates team break coverage - Manages Amazon and supply orders; maintains an organized backroom - Updates the sales whiteboard weekly and speaks confid...