Associate, Clinical Operations (Data and Systems)

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.   Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.The Role We're building a telehealth practice that operates across dozens of states, and we need an operational engine to keep it running smoothly for our patients and clinicians. This role is ideal for someone who brings a blend of operational excellence and systems thinking, is highly detail-oriented, and is deeply motivated by improving the experience for both patients and healthcare providers. You will support patient panel transitions, help keep our clinical dashboards accurate, and take on the administrative work that keeps the Clinical Operations team moving. It's a bit like keeping a dozen plates spinning at once (patient panels, spreadsheets, schedules) and genuinely enjoying it! On any given day you might be reassigning a patient panel during a clinician's leave of absence, double-checking that a dashboard is pulling the right data, or fixing a shared GSheets tracker. Over time, you'll grow from managing this data to building and updating the dashboards yourself. Key Responsibilities 1. Panel Management & Coverage Support Manage Patient Transitions: Coordinate patient panel coverage and transfers during clinician attrition, extended leave, or parental leave. Logistics Coordination: Reassign patients in the system, update internal records, and coordinate handoff logistics across teams. Proactive Monitoring: Track overall panel coverage status and proactively flag capacity gaps or coverage risks to senior leadership. Clinician Scheduling Support: Spot inefficiencies in clinician scheduling using a data-informed, strategic approach. Support day-to-day scheduling and calendar coordination as needed. 2. Data Analytics Dashboard Monitoring: Perform routine monitoring of existing dashboards to check that data looks correct and flag anomalies.  Tool Optimization: Maintain, update, and audit Google Sheets trackers, reports, and lightweight operational models used across the team. Skill Growth: Partner with the data team on more complex analyses, and continue developing your data skills to serve as a r...