Associate Deployment Strategist

ABOUT ASSEMBLED

Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

THE ROLE

We’re looking for a Associate Deployment Strategist to lead the technical deployment process and drive customer relationships during onboarding for our customers.

As an early member of our Deployments Team, you'll help shape our deployment processes as we scale — from customer project management to technical setup, you’ll drive revenue conversion, retention, and satisfaction among our customers. You'll use your learnings from engaging with customers to formalize deployment best practices, help improve our product, and iterate on our operational processes as we scale.

RESPONSIBILITIES

- Build customer relationships and guide technical deployment projects across all customer segments.

- Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams.

- Develop and refine deployment best practices based on your product expertise.

- Improve internal efficiencies and overall customer experience during deployment.

- Work together cross-functionally with Sales, Customer Success, Product & Engineering to get customers live.

- Drive the product ...