Associate Implementation Specialist, Service Delivery

You will need to have these skills to Join our Team Resident must be flexible in working during the weekends and holidays when customerrequires.- Strong Customer communication skills, both verbal and written- Ability to work well within an onsite team in a dynamic environment- Flexible schedule, including ability to support after hours and/or weekend schedules*Must be a US Citizen or have a Green CardResource needs to be comfortable on the HW repair side. As some of the role may be providing OSE/FSE support, they need to be experienced having their hands inside the server, replacing parts. They need to have enough experience, where they are confident in their skills to support and add new skills as needed. Prior Dell FSE experience a plus.Responsibilities:Ticket management/TrackingGood problem-solving skillsGreat customer service and communicationAbility to work well within a teamBe able to lift 65 poundsBe able to work while on a ladderGreat attention to detailWork in a fast-paced environmentMust have skills:• Basic Network experience• Experience reading Linux logs• Linux cli experienceNice to have skills:• RoCE network experience• Nvidia GPU/NIC experience is a plusNew Scope -• Provide day-to-day data center operational support• Escort and coordinate with dispatched field engineers• Manage parts shipping, receiving, and inventory• Maintain and update environment documentation (serial numbers, elevations, runbooks, etc.)• Coordinate with colocation teams for power, cooling, and facility maintenance activities• Execute customer-directed system and version updates• Proactively monitor servers and notify customers of issues• Open and manage service requests; triage and coordinate break/fix activities with Dell support• Perform troubleshooting, log collection, and follow vendor-recommended resolutions• Support firmware upgrades and hardware break/fix activities• Handle parts replacement and hardware deployment• Perform OS installation, GPU configuration, and any testing• Conduct system testing and validation to ensure operational readiness• Handle random or urgent issues as they arise, serving as flexible escalation and coordination point.     Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at ELEVI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At ELEVI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The propose...