AT&T Sales Support Specialist
About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You The Specialized Support - ACC/AT&T is responsible for providing comprehensive presales support for ACC and AT&T opportunities. This entry-level position requires exceptional attention to detail and the ability to navigate complex provider systems, terminology, and processes. The role serves as a critical bridge between AppDirect Advisors, providers, and internal teams while mastering the intricate language, acronyms, and multiple systems that define the ACC/AT&T environment. Success in this position requires adaptability to apply learned information to similar but varied situations across diverse customer scenarios. What you’ll do and how you’ll have an impact Provide presales support for new and existing ACC/AT&T opportunities including detailed serviceability research and quoting Generate accurate contracts and documentation while navigating complex ACC/AT&T terminology and requirements Submit and track orders through multiple ACC/AT&T provider systems with meticulous attention to detail Process and resolve billing tickets requiring careful analysis and provider-specific knowledge Interface directly with AppDirect Advisors to support their customer success initiatives with ACC/AT&T services Learn and master complex ACC/AT&T acronyms, terminology, and system-specific processes Apply acquired knowledge to solve similar but not identical situations across varied customer scenarios Collaborate with multiple internal teams including Order Processing, Project Coordination, and Billing Maintain detailed and accurate records in AppDirect CRM systems ensuring data integrity Respond promptly to follow-up questions and inquiries Escalate issues appropriately while maintaining positive relationships with all stakeholders Continuously develop expertise in ACC/AT&T product portfolio and evolving system requirements What you’ll bring to our community Bachelor's degree preferred Exceptional attention to detail with ability to manage complex, multi-step processes accurately Strong analytical skills with ability to learn and apply complex terminology and acronyms Telecommunications or technology industry experience Ability to adapt learned concepts to new but similar situations requiring critical thinking Strong proficiency in Google Workspace applications (Docs, Sheets, Gmail, Drive) Proficient skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Experience with CRM systems preferred; ability to learn multiple complex systems quickly Outstanding written and verbal English...