Automotive Service Advisor - Volkswagen

Volkswagen of Downtown Chicago, a proud member of the renowned Murgado Automotive Group, is a premier Volkswagen dealership dedicated to providing exceptional automotive solutions and customer service experiences. With a commitment to excellence and a passion for innovation, we strive to exceed customer expectations at every opportunity.
 
Volkswagen of Downtown Chicago is seeking a customer-focused and results-driven Automotive Service Advisor to join our service team. As a Service Advisor, you will be the primary point of contact for customers visiting our dealership for vehicle maintenance and repair services. If you have a passion for customer service and automotive excellence, we want to hear from you!
 
Key Responsibilities:
Greet customers in a friendly and professional manner, ensuring a positive service experience from start to finish.
Consult with customers to understand their vehicle service needs and concerns, providing accurate and timely recommendations for maintenance and repairs.
Schedule service appointments and coordinate with the service department to ensure efficient workflow and timely completion of work.
Conduct vehicle walk-arounds and inspections to identify service requirements and communicate findings to customers.
Provide accurate estimates for service costs and timelines, ensuring transparency and clarity in all communications.
Coordinate with technicians to prioritize work orders, track progress, and update customers on repair status.
Educate customers on recommended maintenance services, warranty coverage, and dealership service offerings.
Process service orders, invoices, and payments accurately and efficiently, ensuring compliance with dealership policies and procedures.
Follow up with customers after service visits to ensure satisfaction and address any concerns or additional service needs.
 
Qualifications:
High school diploma or equivalent required; associate's degree or vocational training in automotive technology preferred.
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