Bilingual (English & Spanish) Janitorial Operations Manager

Job Overview The Janitorial Operations Manager will support porter services at multiple commercial, multifamily, and hotel sites across our portfolio (Rockville, Reston, Arlington, and Ashburn), reporting to the Director of Janitorial Services. This role is responsible for overseeing day-to-day janitorial operations, ensuring all common areas are maintained to a high standard, including pressure washing, limited window cleaning, and general upkeep. Key duties include staff scheduling, responding to cleanliness concerns, coordinating with property management teams, and assisting with financial tracking, reporting, and the implementation of janitorial policies and procedures. The ideal candidate will bring strong leadership, communication, and problem-solving skills, with a commitment to maintaining service excellence and supporting continuous improvement. Key Responsibilities Supports the daily supervision and coordination of porter and custodial staff across assigned properties. Assists with preparing and monitoring the janitorial services budget by tracking labor, supplies, and overtime. Helps ensure team members understand and follow company policies, core values, and departmental responsibilities as outlined in the Employee Handbook and organizational structure. Maintains adequate staffing levels through effective scheduling and coordination with on-call or supplemental labor as needed. Oversees daily cleaning activities, including pressure washing, window cleaning, and general upkeep of common areas. Monitors compliance with safety procedures and cleaning standards, reporting issues to the Senior Manager. Maintains a professional and courteous presence with property teams, visitors, and contractors. Greets and interacts professionally with building staff and guests, ensuring appropriate conduct is upheld. Responds to special cleaning or maintenance requests from property or senior management as directed. Ensures janitorial closets and storage areas remain clean, organized, and free of safety hazards. Completes end-of-shift notes or documentation and ensures proper handoff to the next shift when applicable. Conducts routine walkthroughs to confirm that lobbies, restrooms, sidewalks, and other common areas are clean and orderly. Assists with event setup and breakdown tasks when assigned. Monitors and restocks cleaning supplies, ensuring correct and safe usage by team members. Adheres to attendance expectations and communicates lateness or absences in advance. Alerts the Senior Manager to any facility issues or concerns requiring escalation. Completes incident forms as necessary and communicates relevant updates to management. Helps ensure cleaning checklists and schedules are being followed accurately by staff. Explains cleaning tasks and expectations to team members and supports ongoing compliance. Reports safety hazards, facility damage, or maintenance needs to the Senior Manager. Promotes a clean, organized, and hazard-free work environme...