Bilingual (French) Customer Account Specialist

Bilingual (French) Customer Account SpecialistBuild a Career That Matters with One of the World’s Most Respected Employers!- - - - - - - - - - - -The opportunityMichelin is hiring! We have an immediate opening for a bilingual English/French-speaking Customer Account Specialist responsible for handling the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and handling customer requests.Michelin’s purpose is to support everyone’s right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer experience. If respect for people, collaboration, and trust are some values you live by, you should consider joining us, the Worldwide leader in Tires.This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here. We are driven to be the employer of choice for people looking for a career with respect and purpose. If you enjoy solving problems, building relationships, and making a direct impact on customer success, we would like to hear from you. Come join our team!What will you doShort-term forecasting:Capture customers short-term forecast requirementsPropose short-term sales forecasts, based on the analysis of customer elementsAlert the appropriate parties of major variations in requirements/forecasts.Manage Order & delivery:Capture, records and commits customer orders according to customer needs, agreement and defined service levelPropose product alternatives should a phase-out or shortage occurCoordinate and optimize the deliveries based on customer/partner requirementsManage the advanced stocks:Have the quantities required delivered in the shipping facility to ensure supply is delivered timely for the clientDetect stock variance and implement corrective actionsOrganize transport:Handle journey tracking and prepare relevant documentation, including necessary documents for the invoicing and customs operations to proceed in an accurate mannerMonitor Execution:Handle customer orders portfolio and monitor execution; inform and follow up with customersLiaise with appropriate partners to ensure timely deliveries and commitment to serviceProactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customerManually plan the non-automated orders/loads issued, in accordance with customer commitmentsApply corrective actions in the relevant applicationsManage Request:Capture all customer’s requests & cl...