Bilingual Sales Intake Manager

Are you a persuasive communicator who can turn inbound leads into signed clients with persistence, empathy, and confidence?   Can you manage high volumes of inquiries with speed, accuracy, and professionalism while keeping the client experience front and center?   Do you enjoy using data and performance metrics to improve results, refine your approach, and drive stronger conversion outcomes?   Are you excited by the opportunity to help support and strengthen a growing intake function within a fast-moving legal environment?   Final question: When faced with a challenge, do you get excited or run away?     IMPORTANT: TO APPLY If you have any questions, please email recruit@crisp.co only. Please do not reach out through any website contact information, phone number, email, web chat, or social media platform. To apply, submit your application by clicking the “Apply” button and completing the application on the Crisp Recruit page that opens. RECRUITERS DO NOT CONTACT     We are a growing plaintiff-side law firm focused on delivering exceptional service and strong advocacy for individuals navigating difficult circumstances. Our team values responsiveness, professionalism, compassion, and clear communication throughout every stage of the client journey. We are seeking a Sales Intake Manager to support and elevate our intake process. This role is ideal for someone who thrives in a client-facing environment, brings strong consultative sales instincts, and can help create a smooth and supportive experience for prospective clients from first contact through engagement. This individual will play an important role in strengthening intake operations, improving conversion performance, and helping ensure qualified opportunities are handled with care and consistency.   What you’ll do Intake and Lead Management: Manage incoming leads across calls, texts, web forms, and scheduled consultations, ensuring timely follow-up, clear communication, and a high-quality prospective client experience. Screening and Qualification: Gather key case information, assess fit based on internal criteria, and ensure qualified opportunities are routed appropriately and accurately. Consultative Communication: Build trust quickly with prospective clients, explain next steps clearly, address common questions or concerns, and support strong lead-to-engagement conversion. Performance Tracking: Monitor key intake metrics including response times, contact rates, follow-up activity, and conversions, using data to improve outcomes and maintain accountability. Process Support and Optimization: Help strengthen intake workflows, scripts, qualification standards, and handoff processes to improve consistency, efficiency, and client experience. CRM and Pipeline Management: Maintain accurate records, source attribution, and pipeline updates within the CRM, while identifying opportunities for better visibility and stronger follow-through. Cross-Functional...