Billing Agent (Contract)

💼 Billing Agent 📍 Remote | Part-Time $20/hour (6-month contract) 💙 Help Make Healthcare More Accessible At Backpack Medical Group, we're passionate about creating a seamless healthcare experience for every patient. Behind every successful appointment is a dedicated Billing Agent ensuring insurance information is accurate, benefits are verified, and patients receive exceptional support. If you're detail-oriented, thrive in a fast-paced environment, enjoy solving problems, and love helping people, we'd love to meet you! 🌟 What You'll Do As a Billing Agent, you'll play a critical role in supporting our patients and clinical teams by ensuring insurance and billing information is complete before appointments. Your responsibilities will include: ✅ Contacting patients by phone, email, and text to collect missing insurance information✅ Verifying insurance eligibility and benefits using Waystar, Availity, insurance portals, and other payer resources✅ Confirming network participation, behavioral health coverage, and authorization requirements✅ Communicating directly with insurance carriers when additional information is needed✅ Documenting all insurance verification details accurately within patient records✅ Assisting commercial patients with adding payment methods and completing Financial Responsibility Forms before their first appointment✅ Delivering outstanding customer service while helping patients navigate insurance and billing questions 📊 What Success Looks Like We're looking for someone who takes pride in accuracy, efficiency, and creating a positive patient experience. You'll be successful by: ⭐ Responding to insurance information requests within 24 hours⭐ Maintaining a 98%+ accuracy rate when verifying insurance benefits⭐ Verifying eligibility for 100% of scheduled daily appointments⭐ Providing a patient experience that earns 90%+ satisfaction ratings⭐ Keeping patients informed during calls and minimizing hold times 🎯 What We're Looking For Soft Skills ✨ Strong technical aptitude and ability to quickly learn new systems✨ Excellent communication skills across phone, email, and text✨ Exceptional customer service mindset with genuine empathy for patients✨ Highly organized with outstanding attention to detail✨ Collaborative team player who enjoys working across departments✨ Results-driven with a sense of urgency and ownership✨ Comfortable adapting in a fast-growing healthcare organization Preferred Experience ✔️ 5+ years of experience in Customer Support, Customer Success, Account Management, Relationship Management, healthcare operations, or a similar role✔️ Experience working with insurance verification and patient billing processes✔️ Google Workspace and Microsoft 365 proficiency✔️ Strong Excel and reporting skills✔️ Experience with Waystar, Availity, eClinicalWorks, or NICE inContact is a plus✔️ Accurate data entry and documentation skills 💡 Why Join Backpack Medical Group? 💙 Make a meaningful impact on patients every day🏡 Enjoy the flexibilit...