Billing Specialist

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!   The Role As a Billing Specialist at Bloomerang, you are a part of a team that oversees the billing process for our customers. Your responsibilities will include setting up new accounts, resolving billing issues raised by customers, working with stakeholders to request pertinent information, and participating in various projects to improve the quality of the billing process.   What You Will Do Gain a deep understanding of the sales process from contract inception to billing & collection. Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service. Oversees daily operations such as upgrades, cancellations, payments and refunds on the billing platform.  Research and resolve payment variances by partnering with the customer and account managers. Look for process improvement and opportunities to automate tasks to streamline  Manage the billing cases in Salesforce  Open new accounts as well as make updates to existing accounts  Move seamlessly through various billing systems as well as the Salesforce  CRM for all account information and invoicing  Collaborate with parallel teams to provide support and solve issues Assist in various team projects, ad hoc projects and relevant audits  Working cross functionally with our sales and customer success teams   What You Need to Succeed 1‐3 years’ experience working in billing or accounts receivables Analytical, detail‐oriented, and strong organizational skills a must Ability to pivot and multi-task when needed Excellent communication skills. Must be able to provide and receive feedback Positive attitude and desire to work in a space that impacts Non-profit organizations   Nice to Have But Not Required Experience with: Ordway, Zuora and Salesforce    Benefits Health + WellnessYou’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.  Time OffYou'll get a competitive PT...