BPS Operations Processing Associate Advanced
Job DescriptionAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?What you will be doing:Act as the primary liaison for client communications and relationship managementHandle client inquiries via phone, email, or fax, and maintain client satisfactionDevelop and coordinate account plans, project implementations, and client loyalty processesResearch and resolve client problems, responding to inquiries and ensuring operational arrangementsManage client relationships, including tracking issues, coordinating resolutions, and maintaining communicationConduct regular client status calls Educate clients on processes and procedures to enhance service efficiencyWhat you will need:Current retirement services experience requiredWISE accessExcellent verbal and written communication skillsGood knowledge of FIS systems and the financial services industryStrong problem-solving abilities and customer service skillsAbility to work independently and in a team, with flexibility in hoursExperience in banking or financial services is preferredWhat we offer you:Inclusive and diverse team atmosphereProfessional and personal developmentResources to contribute to your communityCompetitive salary and benefitsPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted ...