Branch Relationship Specialist

First National Bank of America is seeking an experienced, driven, and customer-focused Branch Relationship Specialist – Business & Consumer Banking to join our East Lansing team. This is a high-impact role for banking professionals who thrive on building relationships, delivering exceptional service, and growing business through meaningful customer connections. As a trusted financial partner, you'll play a key role in supporting both business and consumer clients while helping drive branch growth and community presence. This position offers the opportunity to leverage your banking expertise, expand your business development skills, and make a direct impact on customer success and the bank's performance. If you're looking for a respected banking career with opportunities for advancement, professional growth, and increased responsibility, we want to hear from you. What You'll Do Grow Business Relationships Drive new deposit growth through customer interactions, internal referrals, business development activities, and community networking Develop and strengthen relationships with business and consumer customers, serving as a trusted resource for their banking needs Identify opportunities to introduce customers to products, services, and treasury management solutions that help them achieve their financial goals Deliver Financial Solutions Implement and support treasury management services throughout the customer lifecycle Open, maintain, and update business and consumer accounts with accuracy and attention to detail Prepare and deliver required customer reporting, ensuring seamless and professional banking experience Be a Leader in Customer Experience Provide exceptional service by proactively addressing customer needs and resolving inquiries efficiently Manage lobby traffic and create a welcoming, professional branch environment Collaborate with branch teammates to deliver consistent and outstanding customer experience Maintain Operational Excellence Process transactions accurately and responsibly, including cash handling and balancing activities Ensure all account documentation, customer records, and branch activities comply with bank policies and regulatory requirements Support a culture of accountability, compliance, and operational excellence What We're Looking For Minimum one year of branch banking experience required Strong understanding of business deposit account opening requirements, documentation, and applicable regulations Proven success in cross-selling financial products and identifying customer opportunities Excellent communication, relationship-building, and business development skills Strong attention to detail with a commitment to accuracy and follow-through Proficiency in Microsoft Office and the ability to navigate banking technology platforms effectively Professionalism, initiative, and the ability to manage multiple priorities in a fast-paced environment A passion for helping customers and contributing to branch success W...