Builder - Head of Customer Success

The Opportunity:

As our Head of Customer Success, you will own Reevo’s entire post-sales function and be accountable for customer activation, time-to-value, product usage/adoption, and retention. Your mandate is simple: ensure customers consistently realize the outcomes they bought Reevo for – and make that repeatable at scale.

You will directly lead and build the full post-sales org, including:

- Onboarding / Activation (Implementation)

- Customer Success Managers (CSMs)

- Technical Account Managers (TAMs)

- Customer Support

You will design the operating model, systems, and metrics that turn implementation into durable adoption, adoption into measurable business outcomes, and outcomes into retention – while partnering closely with Sales / Account Management on renewals and expansion. Customer outcomes aren’t a vibe, they are a measurable business function you will run end-to-end.

We care a lot about building a strong in-person culture, and we’re very much in build mode. We expect the team to be in our SF office five days a week — that’s important to how we operate and scale right now.

 

Who You Are:

- You are a customer-obsessed business leader who is relentless about activation → adoption → outcomes → retention. You build teams and systems that make time-to-value predictable, product usage durable, and renewals boring.

- You bring deep operational judgment. You know how to scale post-sales organizations that balance structure and flexibility across segments, while holding a high bar for customer experience and execution quality.

- You think systemically and strategically, connecting product usage signals and customer outcomes to product direction, GTM execution, and long-term unit economics.

- You are an exceptional communicator and influencer– trusted by executives, product leaders, and customers to navigate complexity, drive alignment, and make high-quality decisions.

- You thrive in high-ambiguity environments, bringing clarity, mom...