Business Support Coordinator (12-month Fixed Term Contract)

About MieleWhat does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.About Your WorkplaceJoin Miele's Professional team and play a key role in supporting the delivery of premium sales and service solutions to our commercial customers. As the Business Support Coordinator – Professional, you'll be at the centre of our operations, coordinating service agreements, supporting sales activities and ensuring customers receive a seamless experience from enquiry through to delivery.This is a diverse role that combines customer service, sales coordination and operational support, making it ideal for someone who enjoys building relationships, solving problems and working collaboratively across multiple teams.Your ResponsibilitiesCoordinate Professional service agreements (PROtect), including quotations, renewals, scheduling and database managementSupport customers by managing service enquiries, maintenance bookings and spare parts orders, ensuring timely and effective resolutionAssist the Sales team with quotations, order processing, CRM updates and sales administration activitiesCoordinate Professional equipment orders, deliveries and customer communications to ensure projects are completed smoothlyMaintain accurate records, databases and reporting while ensuring compliance with company processes and service standardsWork collaboratively across Sales, Service and Operations to identify opportunities for continuous improvement and enhance the customer experienceProvide administrative and operational support to ensure the efficient day-to-day running of the Professional businessWhat We Are Looking ForMust-havePrevious experience in customer service, sales support, service coordination or business supportExceptional organisational skills with the ability to manage multiple priorities and deadlinesStrong communication skills with a customer-first approachExcellent attention to detail and a commitment to delivering accurate, high-quality workStrong problem-solving skills and the ability to work collaboratively across multiple teamsNice-to-haveExperience in service scheduling or service administrationExperience supporting sales teams or managing customer accountsIntermediate Microsoft Offi...