Call Center CSR III - Customer Service Specialist

AddressWe’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.Job Description:Office Location:Abilene, Texas, United StatesStarting Pay Rates: $19.00 per hour - Non-Bilingual $20.00 per hour - Bilingual (English & Spanish) This is not a remote/hybrid position. The incumbent will be required to work on-site, in our Operations Center located in Abilene, Texas.Saturday hours and holiday hours may be a requirement based upon your designated schedule. Incumbent must be able to work flexible hours and/or extended hours as business requires.COMPANY OVERVIEW:First Financial Bank is looking for talented individuals who seek the challenge of providing first-class service to customers and prospective customers of an award-winning financial institution.  First Financial Bankshares has been named among the nation’s top performing banks in the one to five-billion-dollar category each of the last five years.  We want people who find satisfaction from succeeding and growing along-side our leading community financial institution.At First Financial, we offer the opportunity for you to grow as a Customer Service Specialist.  You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions.  Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life We also offer the satisfaction of helping others, a productive team-based environment, supportive management and casual business attire.SCOPE/RESPONSIBILITIES:As a First Financial Customer Service Specialist, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:Bank operationsBank RegulationsTransaction processingElectronic servicesMarketingPromotional activitiesOnline banking and mobile banking issuesAnd other inquiries as required by business objectivesHandle and carefully respond to all customer inquiries. 100-200 calls daily.Provide excellent customer service through active listeningMeet and exceed service goals with the proven ability to build and advance customer relationshipsWork with confidential customer information and treat it sensitivelyAppropriately communicate with customersAim to resolve issues on the first call by being proactive in your customer service approachThis position requires the candidate be on the phone approximat...