Care Advocate

Who we are:

Oma is a network of clinics opening throughout the US, comprise an innovative CA based fertility clinic start-up. Our mission is to empower growing families with science forward, affordable fertility treatment that set a new standard in IVF success rates. We believe in a world in which everyone seeking to have a child can successfully access the most advanced fertility treatments.

 

Position Summary: 

The Remote IVF Care Coordinator provides highly personalized care to leads and patients, ensuring their experience at OMA is smooth from the beginning to the end. This position interacts directly with leads, patients, providers, clinical staff, financial team, and management. The Care Advocate reports to the Customer Success Manager.

Responsibilities may include:

●        Manage leads across all marketing platforms, with ability to assess the needs of leads and present information on fertility services and financials available at OMA. Explain an often difficult and confusing process in a digestible manner.

●        Respond to lead and established patient inquiries, assisting  them with their questions, scheduling appointments, taking payments.

●        Review all new patient appointments daily and reach out to patients post visit. Provide guidance and walk them through their fertility journey at OMA. Be a liaison between the patients and clinical teams.

●        Lead meetings (daily/weekly/as needed). Collaborate with sales, finance, clinical, and management to  develop processes to alleviate pain points of the patient journey. Implement changes to improve patient acquisition/retention.

●        Track conversions along the marketing funnel: Inquiries, Inquiries to Scheduled Appointments, Testing to Follow-up Visits, Follow-up Visits to Treatment, Patient/Treatment Retention, Refund Requests.

●        Generate weekly and monthly reports of new leads, referrals, marketing efforts, and procedures.

●        Financial Coverage: Train on the fina...