Case Manager

Case Manager Location: Manchester Hybrid: 2 days in office, 3 days WFH following a successful probation period Salary: Basic salary up to £34k - OTE £47K   Big things are happening here. We're entering a new phase of exciting growth, and you could be a key part of it. We are seeking a talented and motivated Case Manager to join our highly skilled team. As a Case Manager, you will play a crucial role in helping our customers secure their financial needs. You will be responsible for packaging loan applications, guiding customers through the application process, and ensuring a best-in-class experience. This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.   What you’ll be doing: Review, evaluate and package secured loan applications to ensure completeness and accuracy, resulting in the pay out of a case. Verify customer information, including income, employment, credit history, and property details. Prepare and process loan documents, including loan agreements, disclosures etc. Conduct thorough due diligence of a customer’s application and ensure all necessary documentation is obtained. Communicate with lenders, and other relevant parties to resolve any discrepancies or issues that arise during the loan process. Liaising directly with customers by explaining and completing the application process in accordance with the Aro Money’s Compliance and Training & Competence Procedures. Build and maintain strong relationships with customers, keeping them fully informed throughout the process. Meet or exceed targets and KPIs while maintaining high levels of customer satisfaction. Collaborate with our exceptional team of administrators and advisors to support our customers' applications. Keep up-to-date with industry regulations and lender criteria to provide informed guidance to customers. Play a key role in Aro’s continuous innovation of best-in-class customer experience by actively suggesting new ideas and processes where approximate and be willing to put these into practice.   What we’re looking for in you: Knowledge of Secured Loans (desirable but not essential) A performance-driven mindset, taking accountability for your targets that drive the right outcomes for our customers whilst taking our business forward. You’ll provide a best-in-class customer experience, going over and above each time for our customers, ensuring their satisfaction and fostering long-term loyalty. You’ll be busy, so you’ll need to be organised, managing multiple cases in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport with customers. Detail-oriented with strong analytical and problem-solving abilities. Flexibility and willingness to work shifts in ord...