Chief of Staff, Care Transformation & Customer Enablement
About Us:
Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.
Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America.
Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter.
Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started.
The Role:
The mission of the Chief of Staff, Care Transformation is to be the operator who keeps the Care Transformation engine running and the person who makes sure the engine is pointed in the right direction. This is not a coordinator role or a chief of staff role in the traditional sense. It is a combined function: half operating system for a high-performing post-sale team, half enablement architect who owns the bridge between Marketing and the people who face customers every day. You will report directly to the VP of Care Transformation and work across every part of the CT organization — CSMs, CTEs, Education, Support — as well as Marketing, Product, Sales, and Biz Ops.
This role exists because CT is scaling faster tha...