Civic Designer (NCS) - Mayor's Office of Performance and Innovation

THIS IS A NON-CIVIL SERVICE POSITIONSalary Range:$68,702.00 - $89,362.50 AnnuallyHiring Salary Range:$68,702.00 AnnuallyGet to Know UsWelcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefitsJob SummaryThe Civic Designer is an applied research and design role within OPI’s Innovation Lab. The Civic Designer combines social-science research, human-centered design, data analysis, and project coordination to help Baltimore City agencies better understand service-delivery challenges and develop practical improvements. Working alongside agency staff, residents, data professionals, and technical teams, the Civic Designer conducts research, analyzes qualitative and quantitative evidence, maps services and processes, and develops and tests potential solutions. Projects may address resident-facing services, internal operations, digital tools, forms and communications, or broader priorities.Reporting to the Innovation Program Manager, the Civic Designer supports time-bound innovation projects from discovery through testing and implementation. The role also helps build the capacity of Baltimore City employees to use research, data, experimentation, and human-centered design in their everyday work.Essential Functions Applied Research and Community InsightsPlan and conduct interviews, focus groups, listening sessions, field observations, surveys, and other qualitative and quantitative research with residents and Baltimore City employees, and partners.Observe services in their real-world settings to understand how policies, processes, technology, and organizational practices affect the experiences of residents and frontline staff.Analyze research findings using methods such as thematic coding, synthesis, segmentation, and comparative analysis.Develop research plans, interview guides, surveys, sampling approaches, and other research instruments appropriate to the project.Translate research findings into clear insights, service requirements, opportunity areas, and recommendations.Use inclusive and ethical research practices, particularly when working with communit...