Claims Administrator

🧰 Who We Are Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through APIs and host white-label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to enabling transparent and impactful insurance. 🚀 About the Team You will join Wakam’s UK Claims team, working closely with internal stakeholders and external partners including MGAs, TPAs, legal providers, and other suppliers. The team plays a key role in ensuring smooth day-to-day claims operations, high-quality partner administration, efficient complaint handling, and reliable support for the wider Claims, Underwriting, Risk & Compliance functions in the UK. 🎯 Your Mission As a Claims Administrator, your mission is to support the operational effectiveness of Wakam’s UK claims activities by ensuring high-quality administration, smooth coordination with partners, and reliable handling of claims- and complaints-related processes. You will act as an important point of contact across the UK ecosystem, helping to keep operations efficient, compliant, and well-organised in a fast-paced environment. ✏️ Your Responsibilities Partner & Operational Administration You will support the operational administration of Wakam’s UK partners, including MGAs, TPAs, legal providers, and other suppliers. You will help maintain smooth day-to-day interactions, provide administrative support across the UK team, and contribute to the effective running of claims-related processes. Claims & Complaints Administration You will manage the claims and complaints inboxes, handle administrative tasks linked to complaints, and ensure escalations are forwarded promptly to the appropriate stakeholders. You will also support run-off account activities, including confirming policy details, issuing NCB certificates, and validating NCB information for third parties. Data, Reporting & Team Support You will prepare data and reports for internal and external meetings and support the Claims, Underwriting, Risk & Compliance teams with day-to-day administrative tasks. You will also contribute to cross-functional projects and provide support to the wider UK team whenever needed. Office & Payment Administration You will be responsible for maintaining the ELTO database, managing incoming office post and redirecting it to the appropriate partners, inputting invoices into payment systems, and handling call forwarding from Regus with the necessary follow-up by phone or email. External Partner Support You will provide practical support and guidance to external partners, helping ensure efficient communication and resolution of operational matters. 🧠 What You Bring You will bring a stron...