Claims Advisor Property Damage

Third Party Property Damage (TPPD) Handler   Ready to make an impact? Join our vibrant Third Party Property Damage team as a Claims Advisor and be at the heart of resolving complex cases, supporting customers, and driving positive outcomes every day.  Working Hours/ Shift Patterns: You will work 37.5 hours per week on a Monday to Friday 09:00 – 17:30.  Training: The core training lasts for the first 4 weeks of your role and is completed virtually.    Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.  Salary: The starting salary is £28,800 plus benefits.   Location:  Our vibrant Leicester office is conveniently located in the city centre, just a short walk from the train station and easily accessible via major road routes. Your Role: As a Third-Party Property Damage Claims Handler, you’ll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You’ll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.   What we're looking for in a TPPD Handler Great communication skills- Clear and confident phone manner, ability to write professional emails and letters. Time management- Managing multiple claims and deadlines effectively Problem solving skills-Ability to assess claims and resolve issues efficiently Organisation skills- Keeping claims up to date and managing workload efficiently. Adaptability- handling changes in procedures or systems smoothly Negotiation Skills- Resolve disputes and achieve settlements effectively. Empathy & Active Listening Skills-Handle sensitive conversations with customers who may be distressed.   What will you be doing?  You will manage both inbound and outbound calls guiding customers through liability queries with professionalism, clarity and care  Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.  Analyse policy documentation to determine coverage and applicability.  Evaluate liability and quantum to determine accurate settlement amounts.  Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.  Collabor...