Claims Concierge

  At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better. Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability. Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.Gore Mutual has an exciting opportunity to begin a rewarding and fulfilling career in the insurance industry. In this role, our Claims Concierge are the first point of contact to our customers and brokers. Using their exceptional customer service skills, empathy and passion for helping others, they are truly making a difference to enhance our customer service delivery model and provide support and guidance where it’s needed most. When you join our Claims team, you will have the opportunity to thrive in your career where the possibilities to grow and develop are endless.  Responsibilities: Handle incoming calls from customers, brokers, vendors and third parties, to provide support and service within the claims process  Taking first notice of loss information on new claims and assigning services (rental, etc)  Answering questions on existing claims   Make adjusting decisions on claims in the absence of dedicated advisors, exercising the same monetary and decision‑making authority as an Associate Advisor, APD. Assist in general Auto claims handling when possible/required due to adjuster illness, vacation, etc. Assign all broker‑reported and phone‑intake Auto and Personal Property claims to the appropriate adjuster using the skills matrix tool.   Requirements:   Minimum 1 year of experience working in a customer service role.   Exceptional customer service and communication skills.   Working knowledge of Microsoft Office Suite programs.   Experience working in Claims would be considered an asset.   CIP designation or working towards completion would be considered an asset.   Able to multi-task and manage competing priorities in a fast-paced, dynamic work environment.   Proficient typing skills preferred. Hybrid: This is a hybrid role that includes the flexibility to work remotely, but regular in-person attendance in our Cambridge facility is expected (twice a week, Wednesdays and Thursdays). The expected base salary range for this position is $48,500 - $73,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary...