Claims Intake Analyst (FNOL)

Claims Intake Analyst (FNOL) At AIG, we are reimagining the way we help customers to manage risk.  Join us as a Claims Intake Analyst (FNOL) in the Claims Department to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impactThis role is responsible for handling initial claim reports from policyholders, agents and third parties and ensuring timely and accurate claim setup into claims management system to facilitate smooth claims processing.  Some of the key responsibilities of this position include:Key ResponsibilitiesMonitor FNOL inbox.Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy.Create detailed, clear notes documenting claims information.Assign claims to appropriate team based on claim types and complexity.Assists with claims payments occasionally.Identify potential fraud indicators and escalate appropriately.Follow established workflows and procedures.Meeting productivity targets while maintaining accuracy standards.Participate in quality assurance reviews.Any other job related responsibility / project required by AIG.What you’ll need to succeedThe ideal candidate should enjoy working in a fast-paced, dynamic environment with constant change and possess the following skills:    QualificationsAssociate's degree or equivalent of a combination of experience and studies.Experience in customer service role.Strong computer skills and ability to navigate multiple systems, including MS Outlook, Teams, Excel, Word.Detail-oriented with strong data entry accuracy.Fully bilingual.  Must be able to communicate fluently in Spanish and English (oral and written)SkillsData entry accuracy and speedBasic knowledge of insurance terminology and concepts (preferred).Clear verbal and written communicationEmpathy and customer service orientationProblem solving skills for unusual situationsPrioritization skillsAdaptabilityTeam CollaborationReady to prove your potential? We would love to hear from you.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most i...