Client Advisor, Mercer Flagship
ABOUT KHAITE KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details. ABOUT THE OPPORTUNITY KHAITE is looking for a passionate and client-focused Client Advisor to join our team in our Mercer Flagship. This role is ideal for a luxury retail professional who is passionate about building meaningful client relationships, delivering exceptional service, and serving as a brand ambassador. The Client Advisor is responsible for driving sales, cultivating lasting client relationships, and delivering an elevated in-store experience through personalized styling, product expertise, and thoughtful clienteling. This individual will play an integral role in creating memorable client experiences while contributing to the overall success of the boutique. ESSENTIAL DUTIES & RESPONSIBILITIES Client Experience & Sales Deliver an exceptional luxury client experience through personalized styling, relationship building, and thoughtful clienteling. Develop and maintain a strong personal client book, driving repeat business and long-term loyalty. Achieve and exceed individual sales goals and key performance metrics. Demonstrate strong product knowledge across ready-to-wear, handbags, footwear, and accessories. Anticipate client needs and provide styling recommendations tailored to each individual's lifestyle and preferences. Proactively communicate with clients regarding new arrivals, exclusive collections, events, and special services. Execute appointments, wardrobe consultations, and virtual selling opportunities as appropriate. Manage client consignments in accordance with company policies, including coordinating product requests, tracking shipments, ensuring timely follow-up, and delivering a seamless end-to-end client experience. Brand Representation Serve as a brand ambassador by embodying KHAITE's values and aesthetic in every client interaction. Maintain a luxury boutique environment that reflects the highest visual merchandising and operational standards. Support store events, trunk shows, and VIP experiences to strengthen client relationships and community engagement. Team Collaboration & Development Foster a collaborative, positive, and inclusive team environment. Maintain expert knowledge of KHAITE's collections, materials, craftsmanship, and brand story through ongoing product education and training. Actively parti...