Client Delivery - Vice President
About the Role iCapital is looking to hire a Client Delivery Vice President to join the Annuities Platform team. This role is responsible for leading the successful delivery of client implementations and ongoing client delivery portfolios. This individual serves as a senior client-facing leader accountable for delivery outcomes, client satisfaction, and operational discipline. This role will lead delivery teams across multiple concurrent engagements, partnering closely with clients and internal stakeholders to ensure priorities are clear, risks are addressed early, and commitments are met. This leader will bring strong executive presence, sound judgment, and a structured approach to solving complex delivery challenges while continuously improving the processes, practices, and operating models that support scalable client delivery. This role requires a highly organized, detail-oriented leader who can build trusted client relationships, guide decision-making, and maintain accountability across teams while balancing client value, delivery quality, commercial impact, and long-term scalability. Responsibilities Serve as the senior delivery leader for assigned client portfolios, building trusted relationships and ensuring delivery strategies are aligned to client business objectives. Own end-to-end delivery outcomes across multiple concurrent client implementations, including timelines, quality, scope, risks, dependencies, and executive stakeholder alignment. Lead and develop teams of Project Managers, Business Analysts, and delivery resources, creating clarity, accountability, and consistent execution across engagements. Establish and maintain strong delivery governance, including clear decision-making forums, escalation paths, change control, scope management, and portfolio health reporting. Guide clients and internal teams through delivery trade-offs, ensuring requests are assessed against scope, timeline, resourcing, commercial impact, and overall client value. Identify delivery risks proactively, resolve complex issues, and drive practical solutions that protect client outcomes and support long-term scalability. Own portfolio financial performance, including P&L, margin targets, revenue performance, resource planning, and risk mitigation. Create executive-level visibility into portfolio health, key risks, scope decisions, dependencies, milestones, and actions required to support successful delivery. Partner closely with the Product team to translate client feedback, implementation learnings, recurring pain points, and enhancement needs into clear, actionable insights. Collaborate with the Sales, Support, Operations, and Product teams to improve handoffs, align expectations, resolve cross-functional dependencies, and strengthen the overall client experience. Drive continuous improvement in delivery processes, playbooks, metrics, automation opportunities, and operating practices to increase consistency, efficiency,...