Client Director
Client Director
About you
As a Client Director, you will join our Client Success team and play a crucial role in maintaining and growing a portfolio of some of our largest and high-growth clients. Reporting to the Head of Client Success, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.
You'll take ownership of a portfolio of ClearBank's Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. You will be responsible for ensuring the success of our clients and driving revenue growth.
And you’ll be joining one of the fastest-growing tech companies in the UK, according to Deloitte Fast 50.
You will be:
- Managing and maintaining a portfolio of Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services.
- Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals.
- Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota.
- Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams.
- Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed.
- Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support.
- Managing a regular cadence of communication and conduct business reviews with clients
What we are looking for
- Previous experience in commercial/sales focused relationship management roles.
- Proven track record of achieving client retention and revenue growth targets through upselling and...